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Help Desk Analyst

Baudette, MN


Help Desk Analyst

About Us

ANI Pharmaceuticals, Inc., headquartered near the beautiful shores of Lake of the Woods in Baudette, MN, is a diversified bio-pharmaceutical company serving patients in need by developing, manufacturing, and marketing high quality branded and generic prescription pharmaceutical products.

About the Role

The Help Desk Analyst position is responsible for all items managed by Information Technology.

Position Responsibilities

Responsibilities include but are not limited to:

  • Provide troubleshooting of IT related problems from software to hardware, such as smartphones, laptops, desktop and printers
  • Manage requests from end users for service by troubleshooting, researching, tracking and providing communication followed by documenting proper resolutions
  • Prioritize and escalate requests as necessary to the appropriate staff for action
  • Help with corporate headquarters IT equipment changes, repairs and moves.
  • Provide user training in the operation of IT equipment and system applications to ensure efficient and proper use
  • Create, maintain and deploy computer images used on corporate machines across the company
  • Creation and termination as necessary of user accounts within Active Directory, Outlook 365 and Applications in accordance with standard operating procedures

About You

  • High School Diploma plus 2-5 years of experience or Associate Degree in a related area
  • Strong Computer skills including Microsoft Windows Operating Systems and Office Suite
  • End User Support knowledge and experience
    Ability to manage multiple projects in a fast-paced environment
  • Ability to work independently as well as within a team environment
  • Excellent interpersonal skills.
    Excellent organizational and follow-through skills

Preferred Qualifications:

  • Bachelor’s degree in a related area
  • Experience with computerized system validation
  • Ability to plan, organize, develop and implement programs, budgets and objectives
  • Ability to train and provide guidance to personnel within assigned area
  • Ability to assess problems, weigh risks and successfully implement solutions
  • Database knowledge and management
  • Previous work in a regulated environment
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short-Term Disability and Long-Term Disability
  • Employee Assistance Program
  • 401(k) Savings Plan
  • Company Paid Holidays (11)
  • Paid Time-Off
  • Other Paid Leave
  • Employee Stock Purchase Plan (ESPP)
  • Opportunity to advance in company positions